Attendees to the the national training organization's 20th annual High-Performance HVAC Summit, held April 17-20 in Branson, Missouri, met in intimate groups and openly discussed ways to optimize their contracting efforts. And there was no opportunity to disappear into the crowd. Those who were present were compelled to share their insight and opinions on a number of HVACR contracting topics, including maintenance agreements; testing, adjusting, and balancing; service-generated leads; and more. This active participation and open communication is yet another example of how NCI continues to personify high-performance contracting.