The past year has revealed the critical nature of the supply chain to a contractor’s success. No matter how well a contractor performs, he can’t take care of customers without the right parts and equipment. For a contractor, the most critical link in the supply chain is the one with his supplier/distributor. Conducting a supplier review can enhance and strengthen this relationship.
At the 2022 Air Conditioning Contractors of Ohio Convention, Ed Bishop from Winsupply presented his recommendations on the content of a supplier review. While there are fairly distinct differences between supply houses and distributors in the industry, they are not important here, and the terms can be considered interchangeable. Here are Ed’s recommendations: