Heating, Air-conditioning & Refrigeration Distributors International (HARDI) announced the members of its distribution and logistics management committee have formed a plan for defining standardized distribution and logistics metrics, which HARDI members can use for benchmarking purposes.

Totaline Sales Center is turning 25 years old, and is focused on resurgence.

The National Air Duct Cleaners Association (NADCA) announced seven newly elected officers and directors to its board of directors.

ASHRAE members now have increased opportunities to find jobs within their chosen field with a new, expanded jobs board.

IAPMO is accepting essay contest submissions; RPA is accepting System Design Showcase entries; Green Mechanical Council joins ESCO Group; more HVAC organization news briefs.

In an industry where it can be years between service calls, and replacements are 15 or more years apart, you need more than great customer service to keep customers coming back. 

Most HVAC contracting and service companies are relatively small affairs as compared to the world of large corporate businesses, but as with any business, we need to think strategically. 

The attention and credibility brings customers and sales dollars, pure and simple. How’s this done? You’re about to get a crash course.

The most important thing for consumers is to be heard and respected. Those two emotional impacts are more important than having their issue resolved.