Editor’s Note: The following remarks were made on The NEWS’group,The NEWS Network, on LinkedIn, about technicians and North American Technician Excellence (NATE) certification.

Certification and Background Checks

NATE certification is required and also a Texas technician card. These are both good tools as they require a background check. Texas will not issue a card if there is a theft crime or a sex crime.

Richard Whitaker
Whits Commercial Services LLC
San Antonio, Texas, area

Certification Has Reduced Callbacks

All our techs are NATE-certified within six months of employment. I feel this has been very beneficial — recalls were reduced. All the techs are proud of their certs! Most all have been retested, no issues.

I don’t see any downside for the company.

I’m hoping consumer awareness will be raised in the near future, making NATE more valuable!

Dave Hutchins
Bay Area A/C
Ocala, Fla., area

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Publication date: 7/9/2012