BOCA RATON, FL - Contracting firms serve internal customers — employees — as well as external customers, stated Mitchell Cropp, president of Cropp-Metcalfe Air Conditioning and Heating, Fairfax, VA, but it is those “internal customers [that] are our future.”
In a training session at the Excellence Alliance, Inc.’s, National Executive Meeting here, Cropp emphasized that contractors cannot serve anybody unless they first have quality internal customers.