In the past few months, HVAC contractors have learned a new skill — dealing with customers from a distance. Many hope this ends with the pandemic and everyone returns to the face-to-face meetings enjoyed before March. That may not happen. The pandemic accelerated trends already moving away from in-person contact. Speakers at this year’s EGIA Lead conference shared the best practices for adapting to this new normal.
Matt Chambers, director of home services sales at Podium, said technology makes it more convenient to communicate online rather than in-person. Consumers today prefer to send texts, emails, and messages over social media, rather than have someone come to their houses. Chambers said they want an experience that is convenient, frictionless, and efficient.