Success is a locked door, and strong customer relationships shape the key that opens it. Happy customers can carry businesses across the threshold that divides the companies that fail from the companies that thrive, and all it takes is communication.
Steve Coscia, president of Coscia Communications Inc., a customer service consultancy firm, has 25 years of experience as a service manager and, as a result, has come to realize the importance of soft skills in the business world. Soft skills can be defined as personal attributes that enable someone to interact effectively and harmoniously with other people. While this may seem like a quality people either possess or they don’t, Coscia has created a curriculum based on teaching both business owners and employees the importance of soft skills and how to develop them.