June 17, 2014: Cloud-Based Portal Allows HVAC Contractors’ Customers to Request Service
Field Service Management Software Helps Contractors Bring Back Repeat Business
MINNEAPOLIS — RazorSync™, a cloud-based desktop software and mobile app for field service management, has released an upgrade with several enhancements. The most significant new feature is the launch of a customer portal which allows contractors to invite customers to schedule their own service requests.
“Contractors in every industry, from HVAC to plumbing and electrical, need a way to connect with customers for repeat business. The high marketing costs to find and acquire new customers tap resources from small and medium service businesses. The most successful ones contain those costs by finding innovative ways to keep customers coming back again and again,” said Christopher Rywelski, RazorSync’s vice president of product marketing. Now, in addition to using RazorSync as a paperless solution to manage work orders and scheduling, contractors can utilize it as a marketing tool, providing self-service access so customers can request service and schedule work.