NORMAN, Okla. - In an effort to support independent contractors, distributors, and technicians, Johnson Controls recently introduced a new DVD and software for Windows set for the York® Affinity™ 33-inch, single-stage gas furnace. The set is the fourth in the ProficienTech Series of media-based technical training from the Unitary Products division of Johnson Controls. With an emphasis placed on the furnace sequence of operation, the 42-minute DVD covers each furnace component to provide the viewer a thorough comprehension of component operation within the system. Startup and troubleshooting information is provided, including diagnosis of various components in the system.

The accompanying software for Windows incorporates a library of services, including installation instructions, technical guides, a user’s guide, parts lists, troubleshooting flowcharts, and startup sheets. An interactive theater plays video clips and a step-by-step tutorial on the electrical operation of the 33-inch, single-stage gas furnace. The software is designed for Windows PCs, and includes an automatic update feature to keep the latest product information on the user’s Windows desktop.

“We want to support York contractors and distributors by providing them with material that will help them understand our products to better serve their customers,” said Scott Nelmark, training services manager for Johnson Controls-Unitary Products. “Both the DVD and software for Windows are simple to use, while at the same time provide an array of quality materials that will help our contractors and distributors grow their businesses.”

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Publication date:09/01/2008