There are a lot of new and innovative ways for contractors to connect with manufacturers, distributors, and — most importantly — their customers. However, sometimes a face-to-face, well-planned meeting is still the right tool for the job.

Do We Need Jobs or Qualified People?

September 17, 2012

By Kyle Gargaro

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The Bureau of Labor Statistics shows that more than one third of all skilled tradesmen are over the age of 50. As these quality tradesmen begin to retire, the task for contractors to find quality employees will continue to get harder.

Customer Service That Bowls Over the Competition

August 20, 2012

By Kyle Gargaro

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This week I am writing about bowling. Not so much the 7-10 split or how many beers translate into the best score — although I would guess more than 3 and less than 6 — but I am writing about the customer service I received from a local bowling alley that turned me from a disgruntled customer to a loyal one.

Keep Track of Local Politics

August 6, 2012

By Kyle Gargaro

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In addition to the top-of-the-ticket candidates, I urge contractors to put just as much research in what candidates on the local level believe because these people have a much more direct impact on how an HVAC contractor’s business will operate on a day-by-day basis.

Shocking News: Government Creates Confusion in HVAC Industry

July 9, 2012

By Kyle Gargaro

One Comment

Ah, the United States government. It does not matter how good the idea originally is, they will find a way to confuse and ruin it. The regional standards established by the Department of Energy (DOE) that are set to go into effect May 1, 2013, is one such instance.

WaterFurnace Reports Spike in Commercial Products

June 18, 2012

By Kyle Gargaro

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A short look back and a long look forward was on the agenda at the WaterFurnace annual sales meeting in Orlando. What did CEO Tom Huntington report?

This Is the HVAC World You Live In

June 11, 2012

By Kyle Gargaro

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You might hear this in the coming weeks: “iPods are on the top shelf, you can grab an iPad from the cabinet over there, and you can get a thermostat on that shelf right past the iTunes gift cards.”

An Air Conditioner, the Cops, and a Pregnant Woman

May 15, 2012

By Kyle Gargaro

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Check out this video of a Los Angeles couple getting away after placing a large air conditioner in their car. Lucky for all of us, it was caught on a surveillance tape.

Do You Have a Social Media Policy?

April 30, 2012

By Kyle Gargaro

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Not every conversation your employees have portrays your business in a positive light. Of course, these conversations have been going on for a long time in everyone’s business. But now that we have social media, they are not just confined to a small group.

Listen to Your Peers First

April 9, 2012

By Kyle Gargaro

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As editor-in-chief of The NEWS, I am called upon to travel to a lot of industry events. At more than a few of the events I’ve attended lately, a lot of contractors have been raving about the positives of joining a peer group and what it’s done for their business.

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Selling Zoning is Easier Than You Might Think

This overview of the benefits of zoning includes tips for selling to consumers and businesses. Tom Jackson discusses options for new construction and retrofit, as well as some ways a residential contractor can get into the light commercial business with zoning products. Speaker: Tom Jackson, CEO, Jackson Systems

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