Bob and Tim have arrived back at the apartment building where they have been working for several days inspecting and making necessary repairs to the building’s split-system heat pumps. Bob said, “Check the list for another unit that seemed to have a problem and let’s take a closer look at it.”
In this situation we have a customer who has called for service on their gas furnace, and the description of the problem is “no heat at all.” The customer also reports that this is the first time they’ve had to call for service on their 10-year-old unit.
Bob and Tim have arrived at the apartment house that they have been working at for the last several days. They’ve gone to the roof where the outdoor units are located. There are 60 heat pumps that use R-22 as the refrigerant. They start with Unit No. 2.
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Bob and Tim are on the second day of an inspection of an apartment house building that has multiple split-system heat pumps. They have inspected all 60 outdoor units on the roof. They are now going to inspect the indoor units.
Bob and Tim have arrived at Tim’s first service call. Tim asked Bob, “What is this call all about?” Bob said, “This is a new customer that wants us to take over the maintenance work for this apartment house.”
Btu Buddy has met Bob for lunch to answer some questions that Bob had about yesterday’s service call. Bob asked, “Why did that motor have two contactors and so many wires going to it? It seemed very confusing. I am glad that I tagged those motor leads when I disconnected the motor. I never would have figured out how to reconnect the leads.”
In this troubleshooting situation you have inherited a service problem that goes back to last year’s cooling season… residential HVAC equipment that’s seven years old with a lot of history, and repeated trips in response to complaints that this split system that employs a horizontal, attic-installed gas furnace “just won’t keep the home comfortable.”