Matrix HG, Inc. was seeking a software solution to automate their billing, invoicing, and administrative processes. “There was a lot of paperwork and drawn out processes from start to end. Billing didn’t move fast, and there were many unnecessary steps,” said dispatcher Brittany Myers. In the office, dispatchers used Vista by Viewpoint to create schedules and billing spreadsheets, but they needed better technology than that. Matrix leadership learned that Service Pro would fulfill their operational and clerical needs after just two training sessions with MSI.