OAKBROOK, Ill. - With the introduction of the 13 SEER government mandate earlier this year, changes have been experienced across the industry. Providers of extended warranties and extended service agreements have been directed to make the terms and conditions of coverage for both replacement and new installation explicitly clear to both contractors and consumers.
Under the new 13 SEER compliance standards, both the condenser and the evaporator need to be changed. When the outdoor unit is replaced and the indoor section is not replaced at the same time, the warranty is voided, potentially leaving the consumer with total financial responsibility.