Many of us have come up through the industry working side by side with our dads. Our dads' influence might be one of the single greatest factors that have determined who we are.
Among other good influences, my dad, Walt, is a living customer service legend. Ownership passing from father to son is a tradition that is alive but slowly fading in this industry. When dad was 55 years old, he was the service manager of a typical Central California HVAC contracting company.