HVAC and plumbing contractors’ major complaint is “I can’t find good help.” It’s true that there is a shortage of qualified help in our industry. However, I can tell you that there are companies who have people wanting to work for them, technicians dropping off resumes in hope of a job opening, and a stable work force. These companies are also generally busy, even in mild weather when their competitors are waiting for the telephone to ring.
Keeping internal customers isn’t rocket science, but it does take work and attention. It is simply setting the standards, enforcing the standards, creating a career path, following through on the career path, listening to the wants and needs of your internal customers, and doing what you promised.