In the HVAC industry, many people get started because they like to fix stuff and their abilities lead them to ownership. But they don’t teach how to run a business in trade school, so technicians who become owners sometimes run their business with the mindset of a technician, when they need to be running it as a business owner.
“Technicians are already used to fixing equipment. And if they can do that, then they can fix their business,” said Don Harris, founder and president of Dependable Services and Service Success Group in Atlanta, Georgia, during a breakout session at Service World Expo, held in mid-October titled, “From Wrenches to Riches: Transforming from a Technician to a TRUE Business Owner.”