It’s shocking to say, but we’ve passed the one-year anniversary of total lockdown. The year 2020 changed everything for us — and while the HVAC industry was deemed essential, it didn’t mean “business as usual” for any of us. Through the unprecedented times, we adapted. With the many changes that occurred, from working from home to virtual gatherings, learning from this new way of operating was key to staying afloat. As we continue to navigate 2021 and the evolution of the pandemic, it's time for us to reflect on how the past year has shaped our businesses and to take inventory of the tactics and solutions that will propel us forward. By being mindful of these insights, contractors can grow their HVAC businesses in the right direction.