It is hard to blame consumers for noticing readily available information about important equipment they might bring into their own homes, or for buying thermostats that companies market directly to them every day (and noticing the price as they click “place order”). However, it is easy for that same homeowner to lay the blame at the feet of a contractor if things don’t go well, regardless of who recommended or bought what.
From the first mention to pricing and installation, smart thermostats represent a variety of decisions and possible pitfalls. Contractors are best served by getting out in front of the most common scenarios, well before their phone rings or their tech rings the doorbell.