What happens if the smart controls that tell a smart thermostat how to operate aren’t acting, well, very smart? Or the system won’t work with the Wi-Fi at a customer’s house?
Whether it’s a software issue, an equipment issue, or a simple Wi-Fi issue, there’s a good chance the customer is going to take their grievance to the person who installed the malfunctioning little device: the HVAC contractor. Luckily, the prevalence of the smartphone can help a savvy technician determine where the fault lies — and what can be done to get the issue resolved and the device back online.