Bob and Tim are on a service call with an aggravated customer. The customer explained to them three different service companies had been out to her house this summer and all of them told her that she had a leak they could not find.
“This is one of those situations that I don’t like to be in because I know that the leak is going to be hard to find,” Bob said to Tim. “Other technicians have tried and have not been able to locate it. One way to find the leak, and we will, is going to probably make the other technicians look bad in the opinion of the customer.”