I had mentioned in a previous issue that Distribution Center magazine would create an annual theme related to a topic of importance to the HVACR industry. It is a subject that we will stick with throughout the year. This amounts to an article in each issue that is near and dear to distributors’ hearts, minds and wallets. We just finished a series of articles in 2015 on soft skills. The idea came to me after hearing several people I respect offer some mild criticisms of the soft skills they witnessed at several highly respected wholesaler operations. That conversation turned into the soft skills agenda and article series.