I want to talk again about maintenance agreements (MAs). Regular readers of this space know I have often spoken about the advantages maintenance agreements afford HVAC contractors. However, today I want to begin my pitch for maintenance agreements from a somewhat different perspective. We have always known homeowners who opt for regular maintenance experience numerous benefits. Through the years, as homeowners have provided different perspectives regarding how they are going to spend their lives and time, the need for HVAC contractors, and the maintenance they provide, has varied. In times past, when many homeowners enjoyed doing maintenance duties around the house, they would at least attempt to do some routine maintenance on their HVAC systems. The level of proficiency of their work is immaterial, because they felt they were doing a good job and wouldn’t think of calling the HVAC guy.
However, two things have occurred in the last few years that have greatly changed that dynamic. The first of these is the fact that everyone seems to be so busy with jobs, family, etc. these days that what little free time they have, they certainly don’t want to spend it inside their furnaces. Many of the new homes being built today have very small yards with products that are as maintenance-free as possible.