As consumers become more vocal about their expectations, service company owners are taking a closer look at what will keep their customers satisfied. Recent national research conducted by Mindspot Marketing Research & Solutions among service company owners and consumers shed some light on this, revealing many pertinent attitudes about customer expectations of service provided in the home.
Service company owners agreed that consumers expected technicians to be professional, on time, and able to resolve problems quickly. They defined “professional” as respecting the customer, explaining the service process, and taking care of the property. In addition, they believed that customers chose a company based on their reputation, word of mouth referrals, trust, and price.