Service management capabilities have been added to the Field Service Application suite. Designed to help contractors expand their service businesses, the new features empower contractors to sell service and maintenance work more effectively through improved customer equipment intelligence and integrated estimating and quoting tools. It has easy-to-use tools for organizing and managing customer equipment information. The customizable data structure enables flexible definition of equipment into an unlimited number of hierarchical equipment classes, each with their own attributes. Once the structure is defined, a Setup Wizard simplifies and expedites customer equipment setup, and filtering and grouping capabilities facilitate inquiries and reports. Tightly integrated with the entire Field Service Software suite, including work orders, dispatching, billing, maintenance contracts, documents, and mobility, intelligence about customer equipment will inform day-to-day operations of the entire service department, the company says.

Penta Technologies Inc., 250 South Executive Dr., Ste. 201, Brookfield, WI 53005; 262-782-7700; 262-780-2444 (fax);

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