In this troubleshooting situation, we have a customer who has called to say that their furnace “isn’t working.” In response to the dispatcher’s questions, the homeowner is able to further describe the problem by saying that they pulled the plug on the unit because it was blowing cool air and nothing they did with the thermostat would turn it off.
Upon your arrival at the home, you find the following conditions:
2.The furnace, a standard upflow model that uses a spark ignition system for the pilot flame upon a call for heat, is unplugged.
When you plug the power cord into the 120-VAC receptacle, you note that the fan motor starts immediately. When you remove the access door, the motor shuts off. Consulting the wiring diagram in Figure 1, you begin your troubleshooting by attaching the leads of a voltmeter to the PR-1 and PR-2 connections on the furnace control board. Pushing in on the door switch shows a reading of 120 VAC. As your next test, you move the meter leads to the SEC-1 and SEC-2 terminals, and your reading with the door switch pushed in is 0 VAC.
Your two-part troubleshooting question is:
1.Which component has failed?
2.Why does the blower motor run constantly?
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