Articles by Butch Welsch

My Two Cents: Former Tech Personifies People Side of Business

June 9, 2008
I couldn’t help but respond to John R. Hall’s article (The NEWS, April 7, 2008) concerning the oldest service technician. Unfortunately, the article came a couple of years too late for the man that I think deserves a lot of credit for being a top “senior” technician.
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My Two Cents: 13 SEER Lessons Prepare Us for 410A

April 7, 2008
January of 2010 is when manufacturers must stop manufacturing units using that old reliable R-22 and change to the new R-410A. No big deal. We went through the 10 to 13 SEER change, certainly we learned from the problems that we encountered. I’m not sure we learned our lesson.
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The Fine Art of Delegation

February 25, 2008
Last time we talked about time management and some of the things we should be doing to help us accomplish more. One topic is so important that we left it out so we could discuss it in greater detail. That topic is the art of delegation.
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Give Yourself Time to Complete Your Tasks

January 28, 2008
As 2008 begins, I believe it’s a good idea to consider ways to make improvements in the way we operate. As I talk to contractors, it seems that one of the biggest problems facing most contractors is that there are not enough hours in the day to complete all of the tasks that they need and/or want to accomplish.
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Looking Back and Forward at Year's End

December 24, 2007
Already we have come to the close of another year. Is it just me or do the years seem to go by quicker for all of you as well? It has been a year with mixed results.
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Adding Products and Services to the Mix

November 26, 2007
Retailers have diversified and have included additional products and services to their main offering. I wondered how we could apply these principles to our HVAC contracting businesses. The things that came to mind immediately are maintenance agreements, water panels for humidifiers, and replacement media for media air cleaners.
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Technician Shortage: The More Things Change...

October 29, 2007
It’s interesting in our industry that no matter how much change there is, some things seem to stay the same. At contractor meetings five and even 10 years ago, the major topic on everyone’s mind was “where are the technicians of tomorrow going to come from?”
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Loyalty Isn't What It Used to Be

September 24, 2007
As contractors, we've always counted on certain customers to be loyal when it came time to make a purchase. However, with the availability of information, the fast pace of everyone’s lifestyle, maybe we can’t count on loyalties like we have in the past.
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Study Looks Into Future of HVAC Trade

August 27, 2007
The New Horizons Foundation, an HVAC and Sheet Metal initiative, with its original funding from the Sheet Metal And Air Conditioning Contractors’ National Association (SMACNA), is involved in its most comprehensive study to date. The purpose of this study, called “Identifying Alternative Futures,” is to attempt to get an idea of what the HVAC and metal industry will look like 10 years from now, in 2017.
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Good Customer Service Knows No Season

July 30, 2007
In really busy times it's important to not forget about the importance we put on serving each and every customer. When we get busy it becomes easy to forget the basic doctrines upon which we operate.
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