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Articles by Joanna R. Turpin

Providing Service With A Smile, 24/7

Just how far are contractors willing to go in the name of customer service? Are they willing to send somebody out at all hours of the day or night to fix a problem?
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Overcoming Barriers To Communication

Good communication between the contractor and the customer is an integral part of providing optimal service. If customers don't properly communicate their needs, or if contractors don't understand customers' needs, there's definitely a problem.
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Contractors Sing Praises Of ISL Seminars

It's not often you hear contractors gush over a training class. Over the last two years, though, people have been talking about the service classes available through International Service Leadership (ISL).
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Chillers And Air Handlers Offer Many Options

There were many different chillers and air handlers on display at the International Air-Conditioning, Heating, Refrigerating Exposition. From specialized chillers designed for the medical field to heavy-duty air handlers, a wide variety of equipment was featured.
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Commercial Boilers Focus On Low NOx

Commercial boiler manufacturers displaying their wares at the 2004 International Air-Conditioning, Heating, Refrigerating Exposition had two basic themes: Offering products that are highly efficient with low nitrogen oxide (NOx) emissions.
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New Advances In Grilles, Registers, and Diffusers

You might be wondering, "What could possibly be new in the area of grilles, registers, and diffusers?" If you attended the 2004 International Air-Conditioning, Heating, Refrigerating Exposition, you wouldn't need to ask, as numerous manufacturers spotlighted new technologies and upgraded products.
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Furnace Manufacturers Focus On Efficiency

High efficiency was the mantra for manufacturers showing their furnaces at the International Air-Conditioning, Heating, Refrigerating Exposition (AHR Expo).
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Cooling Towers Loom Over Expo Crowd

Cooling towers are impressive pieces of equipment, and manufacturers brought them out in force at the 2004 International Air-Conditioning, Heating, Refrigerating Exposition.
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Products Designed To Save Energy

The 2004 International Air-Conditioning, Heating, Refrigerating Exposition offered a number of innovations to save energy. A new geothermal system was rolled out, and other technologies, such as energy recovery ventilators (ERVs), were also displayed.
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Available In All Shapes And Sizes

There are many different types of units that can cool a commercial space: Rooftop units, package terminal air conditioners, evaporative coolers, wall-mount units, etc. The 2004 AHR Expo displayed just about every kind of commercial cooling equipment known to man.
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2014 SMACNA Annual Convention

Views from the 2014 SMACNA Annual Convention in San Antonio.

Podcasts

NEWSMakers: Chris Mathis

Chris Mathis, president of Mathis Consulting Co. and vice chair of ASHRAE’s residential ad hoc committee, talks about ASHRAE’s exploration into the residential market. Posted on Oct. 17.

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ACHRNEWS

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2014 October 20

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EFFICIENCY STANDARDS

DOE has denied AHRI’s petition for reconsideration of walk-in standards. Is it getting harder to reach consensus on efficiency standards?
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HVACR INDUSTRY STORE

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2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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