The “optional close” is good, but just know that there are good options and bad options. A good optional close is, “Do you want this specific air conditioner with this specific air cleaner?” A bad optional close is, “Do you want the 10-SEER model or the 12-SEER model?” A sale is a series of small commitments made one at a time.
What is the “standard of care” for HVAC contractors working in your part of the country? If a customer sues you because HVAC work you performed for them led to indoor air quality (IAQ) problems, you had better know what the standard of care is for your profession.
Although students are on summer vacation, administrators from Oakland County Schools and The News have not taken a break from planning and developing the new HVACR program for one of the Oakland Technical Centers in southeastern Michigan.
New public health concerns over poor indoor air quality (IAQ), mold, and other airborne contaminants has emphasized a greater need for indoor comfort solutions and consumer information sharing. One such solution is the use of ultraviolet (UV) light as a method of fighting microbiological contaminants in HVAC systems.
Your customer has a problem. S/he can’t find the source of what is making him/her sick. So you don your professional jacket and diagnose the problem. Better yet, you offer a remedy, too.
No, this isn’t a scene from “General Hospital,” it is a common scene for HVAC contractors who are being called on to solve their customers’ indoor air quality (IAQ) problems. The News examines some of the products necessary to combat poor IAQ.
Soon after the anthrax attacks last fall, the call for new weapons to detect and control known deadly biological agents was stepped up dramatically. One research facility, the Lawrence Livermore National Laboratory in Livermore, CA, put its research into fast-forward and, as a result, it is close to bringing two detection systems into the production stage.
There is an old saying that “an educated customer is the best customer.” By giving your customers as much product and service information as possible, you are likely to avoid price objections, retain future business, and create great word-of-mouth advertising. “By discussing the latest indoor quality issues with your customer (mold, dust, pollen, etc.) you can gain their confidence and trust when they make their IAQ product buying decisions,” said Rick Stoltz, director of Integrated Marketing, Skuttle Indoor Air Quality Products.
After the collapse of the World Trade Center towers Sept. 11, people in the vicinity faced a new threat: the sudden release of tons of dust and debris into the air. Early reports warned of asbestos risks, then stated that the levels in the air were much lower than anticipated. Many people didn’t believe it.
The American Society of Heating, Refrigerating and Air-Conditioning Engineers’ (ASHRAE) ventilation standard provides new design guidance for controlling odor in indoor spaces where smoking occurs. The addendum does not address health effects relating to smoking spaces — just odors.