Guest Blog


January 26, 2011
/ Print / Reprints /
/ Text Size+

Did you ever stop to think of how your customers look at you? Do they think of you as the hero that knows everything there is to know about heating and cooling and will undoubtedly show up and save the day, or rather one of the schmoes from the company that has “emerjency service” painted on the side of their trucks. Does the idea of your presence emit confidence and even awe, or instead induce aggressive vomiting by all involved? Be honest now; remember, Mrs. Shaw the math teacher always said that “by cheating, you’re only cheating yourself”.

I remember a good, but relatively inexperienced service tech named Curt who was good natured, well liked, and honest to a fault. He was very loud and aggressive which was fine, until he came across a piece of equipment that he wasn’t completely familiar with. Now, I’m not talking about a technician used to working on gas furnaces and a/c systems that was suddenly put in front of a complex, geothermal system with a dual-fuel, back-up and co-generation system to boot. No, I mean a furnace that was a different color, or one that had a name that he wasn’t familiar with.

Well, when Curt was presented with an “unusual” furnace or condenser by a customer, his reaction would be something along the lines of “Wow, look at that thing! I never worked on one of these before, but I’ll give it a shot. What’s the worst that could happen, it blows up? Say, you wouldn’t happen to have a book for this thing, would you?” Now I ask you, is that the way a hero speaks?
You must login or register in order to post a comment.



Image Galleries

2014 ACI Home Performance Conference

The 2014 ACI National Home Performance Conference & Trade Show was held in Detroit.


NEWSMakers: Doug Dougherty

Doug Dougherty, president and CEO of the Geothermal Exchange Organization (GEO) joins the program to discuss the latest happenings with GEO, including the drive to get included in state and federal definitions of renewable energy, plus the future of geothermal.  Posted on July 25.

More Podcasts


NEWS 07-28-14 cover

2014 July 28

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe


Some in the industry are calling for the EPA to halt production of R-22 as of 2015. What do you think?
View Results Poll Archive


2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research


Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


Magazine image
Register today for complete access to Get full access to the latest features, Extra Edition, and more.


facebook icontwitter iconyoutube iconLinkedIn i con