Articles by Jim Johnson

In this troubleshooting situation we find ourselves dealing with a gas furnace, and the customer has said that “there is no heat at all.”

If we’re going to be effective in training, we must realize that people have specific tendencies and methods of communication.

In this month’s troubleshooting situation, you are responding to a restaurant manager’s call for service, and the equipment is a walk-in freezer.

It’s easy for people to get dangerously off track when they’re sure they are working with correct information.

Several attempts have been made to solve the problem of one bedroom that is always too cool during the heating season.

In this month’s troubleshooting situation, the equipment is a four-ton heat pump, and the customer’s complaint is that the unit is blowing cool air.

The idea behind a mission statement is that the generating revenue isn’t the company mission, but a by-product of accomplishing it.

In this month’s troubleshooting situation, you are responding to a customer’s complaint that their walk-in cooler “isn’t cooling enough.”

In this troubleshooting situation your customer is requesting a second opinion on a proposed repair to their air-to-air heat pump.

In this troubleshooting situation you have responded to a complaint that a 4-ton package unit air conditioner is not cooling.