In this troubleshooting situation, you are responding to a customer’s complaint about their heat pump, and you’re not the first technician called in to solve this problem of “not keeping the home comfortable and running a lot.”
In this troubleshooting situation you are dealing with equipment that has only been in operation for two months. And during that time frame, the customer has complained that at times the box temperature is higher than it should be, but the unit then seems to recover and freeze OK.
Your role in this troubleshooting situation is a follow-up to visits by other technicians who responded to this customer’s complaint about the cost of operating their heat pump in the winter. Opinions offered so far range from a possibly failing reversing valve to improper use by the customer.
In this month’s troubleshooting situation your customer is requesting a second opinion on a proposed repair to their air-source heat pump. The homeowner originally called for service when they noticed that the house wasn’t cooling down as they would like.
In this troubleshooting situation a technician has responded to a complaint of “not cooling” on a six-year-old R-410A split system that employs an upflow gas furnace indoor air handler and a condensing unit that sits on the ground, and there is less than 20 feet of connecting tubing.
This troubleshooting situation centers around an older 3-ton split comfort cooling system, and the customer is calling because their home is “just not comfortable.” The homeowner also tells the dispatcher that while the unit is operating and air is coming out of the registers, the temperature in the house is too warm.
In this troubleshooting situation you’ve been called to a restaurant to check an ice machine that, according to the customer, “isn’t working like it should.” You find that you’re dealing with a 240-volt, single-phase machine that has a remote condenser, and it also employs a small air compressor to provide air to assist in freeing the cubes.
All correct answers will be entered into a drawing. The winner will receive a Fieldpiece LT-17A digital multimeter. The answer to this riddle, and the next HVACR Service Ticket column, is scheduled to appear in a June 2015 issue of The NEWS.
Your troubleshooting problem involves a 3-ton split system, and the complaint is that in a high outdoor ambient situation, the unit is unable to obtain the necessary comfort level in the 1,200-square-foot building it is supposed to cool. And, this unit has a history.