OK, go on and admit it. If you haven’t already done so, many of you are at least considering cutting back on training as a cost-saving measure during the current economic downturn. If you are one who has cut back on your training, or are thinking about it, I’d like to propose that you reconsider.
Mike
Graham believes today’s customer is more informed and better-educated about energy
savings, efficiency, and green technology. He believes that to
survive and prosper in the HVAC industry, his company must be responsive and consistently offer more - more service, more value,
and more information about home comfort options.
No matter how much your company invests in training each year, you want to make sure to get your money’s worth. How can you make sure you get more bang for your training buck?
Have you been pleased with the results of the training your company has been paying for? Has it been as successful as you hoped? If not, consider these four reasons HVAC industry training often fails and how you may actually play a role.