Steve Vannoy is curriculum development manager for National Comfort Institute, a national training, certification, and membership organization focused on performance-based contracting. He has over 30 years of HVAC industry experience in sales and business management, as well as training and development. You can reach Vannoy at 800-633-7058, or firstname.lastname@example.org. Visit nationalcomfortinstitute.com for free training downloads.
OK, go on and admit it. If you haven’t already done so, many of you are at least considering cutting back on training as a cost-saving measure during the current economic downturn. If you are one who has cut back on your training, or are thinking about it, I’d like to propose that you reconsider.
Graham believes today’s customer is more informed and better-educated about energy
savings, efficiency, and green technology. He believes that to
survive and prosper in the HVAC industry, his company must be responsive and consistently offer more - more service, more value,
and more information about home comfort options.
Have you been pleased with the results of the training your company has been paying for? Has it been as successful as you hoped? If not, consider these four reasons HVAC industry training often fails and how you may actually play a role.