In this troubleshooting situation, you are responding to a customer’s complaint about their heat pump, and you’re not the first technician called in to solve this problem of “not keeping the home comfortable and running a lot.”
Bob and Tim were at a retail store and were preparing to do a routine service call on a 5-ton heat pump. It was a fall day with a temperature of about 50°F when they turned the heat pump on. After doing a visual inspection at the air handler, they moved to the roof to give the outdoor unit a visual inspection.
Bob and Tim were called to a heat pump problem where the homeowner said the unit was icing up in her basement. When they arrived, the housewife met them at the door and took them down to the basement and said, “This is not normal. I have never seen ice down here on these lines before.”