NATE recently analyzed testing activity in 2001 and found that John Siegerson of O’Connor Company, a distributor in Omaha, tops the list of the most exam sales. Siegerson attributes the sales to the company’s joint effort with the Nebraska public utilities to foster technician excellence.
When you service mission-critical organizations, time is of the essence. Just ask Bryan Gilbert, vice president and general manager at Process Heating and Cooling.
“Every second the operation is down could potentially cost them thousands of dollars. They want information and they want it fast.”
Improvements in energy consumption in the chilled-water plant at the University of Arizona were significant enough in recent years that the electric utility felt they should check their metering equipment.
“Those old multizone systems were state-of-the-art 30 years ago,” said Dale Moody, a Climate Engineering mechanical technician. “But technology and time have passed them by, so they’re expensive to operate and maintain today.”
First impressions are important, according to Ray Spreitzer of R&D Refrigeration. He says when service technicians arrive in a nice truck in clean uniforms, customers perceive them to be more professional.