Business Management

Being Prepared for an EEOC Investigation

Recent Trends and Tips
The U.S. Equal Employment Opportunity Commission (EEOC) has taken an increasingly aggressive posture toward enforcement actions against employers. Employers should be aware of these troubling trends in EEOC behavior and be prepared to properly respond to an EEOC complaint.


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How to Address Employee Disengagement

Author Says It’s Time to Focus on Individuals’ Strengths
A Gallup poll published earlier this year should be quite alarming to the business community: Most American workers either hate their jobs or don’t care one way or the other about them.


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Preparing for a Storm of Disability Claims

EEOC Complaints Are Being Filed at a Record Pace
Several factors that have been developing over the last several years are poised to plunge employers into a new wave of disability claims. There are a number of proactive steps that employers can take to avoid problems.


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Three Secrets to Selling in the Social World

The Ability to Leverage Social Media Is Becoming More of a Factor in Selling
There will always be a huge need for improving interpersonal skills in selling, but every day social media impacts our lives a bit more. How can sales professionals make the most of social media in their selling efforts? Here are three tips.


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A Narrower Definition of ‘Supervisor’ Aids Employers

Supreme Court Ruling Helps Limit Liability
On June 24, 2013, the United States Supreme Court narrowed the definition of who qualifies as a “supervisor” for the purposes of harassment cases. This holding is a significant win for employers and affords opportunities for employers to limit their liability when harassment claims are made.


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How Do I Sell?

Sales is what drives every business. If you don’t sell anything, you don’t make any money. If you don’t make any money, you don’t stay in business. That’s not Business 101. It’s more basic than that. It’s Business 100. You have to make a buck to keep the doors open.


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Managing the Rise of Meritless Whistleblower Retaliation Claims

To Properly Respond, Companies Need to Understand the Latest Trends and Developments
In order to properly respond to meritless whistleblower retaliation claims, companies need to understand trends and developments in this area. They must also know how to respond if one of their employees claims retaliation.


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Don’t Market on the Cheap

Your Sales and Reputation Will Suffer
Don’t make the mistake of trying to market on the cheap. If you are not going to make your business look like a million dollars, which when done properly does not cost that much extra, don’t bother with marketing at all.


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Top 10 Best Practices in Workers’ Comp

Managing the Different Aspects of Workers’ Comp
Dealing with injuries, managing workers’ compensation issues, and getting people back on the job can be complicated, expensive, and time-consuming. In order to manage the expenses, time, and effort involved with the different aspects of workers’ comp, here are 10 best practices.


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Website Management for HVACR Service Managers

Tips for Developing and Maintaining a Better Website
An HVACR service manager or service company owner in pursuit of excellence should be actively involved in the maintenance and almost-constant evolution of their website. Approaching it via a blend of the available options makes it manageable.


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2014 World Energy Engineering Congress

Scenes from the 2014 World Energy Engineering Congress in Washington, D.C.

Podcasts

NEWSMakers: Kari Arfstrom

Kari Arfstrom, executive director of the HVACR Workforce Development Foundation, talks about the upcoming HVACR & Mechanical Conference. Posted on Jan. 23.

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