North Central / Regional Reports

Sears Introduces Enhanced Home Services

August 2, 2001
/ Print / Reprints /
/ Text Size+
HOFFMAN ESTATES, IL — Sears HomeCentral® has introduced an enhanced home services section of to assist homeowners. The offering expands upon the existing capability of scheduling and tracking in-home product repairs online. Homeowners may go to the website to verify, by zip code, local service availability for specific home improvements. Also, customers may go onto to view the status of products dropped off for repair at service centers. "This is the most recent example of Sears enhancing the customer experience for home services through Web-based technology," said Mark Good, president of Sears product repair services. Here is an example of what homeowners can find on the updated site:
  • Enter zip code to verify local availability for services like Trane heating and cooling systems, and plumbing and electrical services. (For some zip codes, phone numbers are posted for emergency plumbing and electrical services.)
  • Find tips for services, such as "The most important thing to know about the plumbing in your home is the location of the main shutoff valve; and obtain insights on selecting a repair specialist or home improvement contractor .”
  • Sears, Roebuck and Co. is a retailer of apparel, home, and automotive products and services, with annual revenue of more than $40 billion. The company serves families throughout the country through approximately 860 department stores, more than 2,100 specialized retail locations, and a variety of online offerings accessible through the company's website,

    Publication date: 08/06/2001

    Did you enjoy this article? Click here to subscribe to The NEWS Magazine

    Recent Articles by John Hall

    You must login or register in order to post a comment.



    Image Galleries

    2014 ACI Home Performance Conference

    The 2014 ACI National Home Performance Conference & Trade Show was held in Detroit.


    NEWSMakers: Michael Willburn

    Michael Willburn, president, Infloor Heating Systems, joins the program to discuss his company, radiant heating, industry trends, and whether contractors are becoming more interested in radiant heating. Posted on July 11.

    More Podcasts


    NEWS 07-21-14 cover

    2014 July 21

    Check out the weekly edition of The NEWS today!

    Table Of Contents Subscribe


    Some in the industry are calling for the EPA to halt production of R-22 as of 2015. What do you think?
    View Results Poll Archive


    2014 National Plumbing & HVAC Estimator

    Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

    More Products

    Clear Seas Research


    Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


    Magazine image
    Register today for complete access to Get full access to the latest features, Extra Edition, and more.


    facebook icontwitter iconyoutube iconLinkedIn i con