Report Shows GPS Benefits Service Companies

August 17, 2009
/ Print / Reprints /
ShareMore
/ Text Size+

SCOTTSDALE, Ariz. - Keeping down vehicle expenses is an ongoing task for HVAC contractors. According to GPS Insight, a supplier of GPS tracking hardware and software solutions for commercial and municipal fleets, service organizations are turning to GPS-enabled service workforce and fleet management solutions to improve their efficiencies, maintain or improve customer satisfaction, and control costs.

According to GPS Insight, these firms are actively looking to increase visibility into all service resources via GPS. This was borne out in a report titled “Service Workforce and Fleet Management: Driving Utilization with Location Intelligence,” published by the Aberdeen Group, a Harte-Hanks company.

Randy Seaman, president of Seaman’s Heating and Air Conditioning, Grand Rapids, Mich., said the company installed GPS systems in January of 2009. “All our trucks go home each night with the drivers.” The fleet consists of 21 E-250 Ford Econoline vans, two Ford F-150 pickups, and two cars.

The contractor is far from being alone in installing GPS. “Organizations responding to the research indicate that they currently monitor and track the location of 35 percent of their workers and 47 percent of their vehicles,” said Sumair Dutta, senior research analyst, Aberdeen Group. “This is up from averages of 23 percent for workers and 35 percent for vehicles in 2008, with indications of further investments in 2010.”

What does it mean? According to Dutta’s interpretation, it means the value offered by GPS-enabled tracking, navigation, and routing helps service businesses deal with cost containment and customer management pressures.

MANAGEMENT TIPS

Eric Knaak, VP of Service for Isaac Heating & Air Conditioning, Rochester, N.Y., offered these GPS-specific tips for efficient fleet management:

• Stop thinking about it; use GPS tracking and navigation systems.

• Limit idle time (via the GPS). “A Chevy V6 uses approximately 1 gallon of gas per 1 hour of idle,” he said.

• Monitor speed (via the GPS).

Firms that responded to the GPS Insight survey indicated they have seen the following average improvements in key service performance indicators since the adoption of GPS-enabled solutions:

• 25 percent saw a reduction in idle times.

• 32 percent saw an increase in fleet utilization.

• 22 percent saw a decrease in fuel costs and a 31 percent drop in daily mileage.

• 23 percent saw a boost in workforce productivity.

The report also finds that leading service organizations are nearly two times as likely as all others to be leveraging fleet management applications, and more than three times as likely to be using intelligent routing systems. In addition, leading firms are significantly more likely to actively integrate captured location information and intelligence into their field service scheduling and parts management systems, driving overall service delivery efficiency.

GPS Insight said it will provide a complimentary copy of this report to interested individuals. For more information, visit www.gpsinsight.com.

Publication date: 08/17/2009

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.

Podcasts

Kyle Gargaro, editor-in-chief of The NEWS, hosted the 2014 ACCA CEO Forum. At the event, six well-known, highly respected company executives, Gary Michel, Ingersoll Rand/Trane; Chris Nelson, Carrier Corp.; Chris Peel, Rheem Mfg. Co.; Rod Rushing, Johnson Controls; Brent Schroeder, Emerson Climate Technologies; and Doug Young, Lennox; provided individual industry outlooks and fielded questions directly from attending contractors. Listen to the entire event on the NEWSMakers podcast. Posted on April 14.

More Podcasts

THE MAGAZINE

ACHRNEWS

NEWS 04-14-14 cover

2014 April 14

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

SERVICE CALLS POLL

Which statement on service calls best applies to your business?
View Results Poll Archive

HVACR INDUSTRY STORE

plumbing-hvac.gif
2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research

 

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

DON'T MISS A THING

Magazine image
 
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.

STAY CONNECTED

facebook icontwitter iconyoutube iconLinkedIn i con