MINNEAPOLIS, MN — Honeywell Automation & Control Solutions recently provided its technicians with handheld computers that automate dispatching and record-keeping. The manufacturer says that it is the first national systems service organization to implement field automation technology.

Honeywell’s Field Automation Service Technology (FAST) initiative equips 1,400 North American building systems service technicians with handheld units. The units communicate with other Honeywell entities using radio frequency and satellite communications.

Also, the manufacturer is providing its building systems service customers with online access to their Honeywell service information, enabling them to place online service requests and access work orders, service histories, and service contract details.

According to Honeywell, the new services help customers save time and oversee service activities more efficiently, by replacing service-related paperwork with electronic information.

“These enhancements significantly increase our ability to provide customers with prompt service repairs that are done right the first time and up-to-date, accurate information about their Honeywell service equipment status,” said John Selldorff, president of ACS Services.

Publication date: 12/17/2001