Honeywell Implements Field Automation

December 14, 2001
/ Print / Reprints /
/ Text Size+
MINNEAPOLIS, MN — Honeywell Automation & Control Solutions recently provided its technicians with handheld computers that automate dispatching and record-keeping. The manufacturer says that it is the first national systems service organization to implement field automation technology.

Honeywell’s Field Automation Service Technology (FAST) initiative equips 1,400 North American building systems service technicians with handheld units. The units communicate with other Honeywell entities using radio frequency and satellite communications.

Also, the manufacturer is providing its building systems service customers with online access to their Honeywell service information, enabling them to place online service requests and access work orders, service histories, and service contract details.

According to Honeywell, the new services help customers save time and oversee service activities more efficiently, by replacing service-related paperwork with electronic information.

“These enhancements significantly increase our ability to provide customers with prompt service repairs that are done right the first time and up-to-date, accurate information about their Honeywell service equipment status,” said John Selldorff, president of ACS Services.

Publication date: 12/17/2001

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

Recent Articles by James Siegel

You must login or register in order to post a comment.



Image Galleries

2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.


NEWSmakers: Julian Scadden

Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

More Podcasts


NEWS 04-21-14 cover

2014 April 21

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe


Which statement on service calls best applies to your business?
View Results Poll Archive


2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research


Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


Magazine image
Register today for complete access to Get full access to the latest features, Extra Edition, and more.


facebook icontwitter iconyoutube iconLinkedIn i con