Filter-Drier Users Need Good Products, Fast!

February 27, 2002
/ Print / Reprints /
ShareMore
/ Text Size+
Among hvacr contractors and other servicers who buy and install refrigerant filter-driers, the most important factor is product availability, which just edges out product reliability and quality. These are part of the results of a survey conducted by The News last November, titled “Refrigerant Driers Market Profile Study.”

When the contractor-subscribers were asked to rate these qualities on a scale of one to five (with five being “very important” and one “not at all important”), their rankings shifted. According to the survey, 81% of the respondents called product reliability “very important,” 79% called quality “very important,” and 71% said availability is “very important.”

When rankings are that close, you can almost class them together. Air conditioning and refrigeration system servicers want reliable, high-quality filter-driers, and they want them now.

ON-TIME DELIVERY

The next most important factor (54%) is on-time delivery. The emphasis on timing and availability may have to do with the types of jobs the filters are used for — burnouts and replacements on systems that typically need to be back up and running in short order. It also explains the need for quality and reliability; having to go back out to replace a new filter-drier would cut into the job’s profits considerably.

“Customer service” was the next “very important” quality that respondents to the survey cited. We’re assuming this would be expeditious, readily available customer service, for the reasons cited earlier.

“Competitive price” responses ranged from 28% at “somewhat important,” to 32% at “very important.” This would seem to indicate a few things: first, that there’s probably not much price difference among the major brands, and second, that this is the contractor’s decision more than the customer’s.

VERBATIM COMMENTS

In comments respondents made on their preferred manufacturer’s line of refrigerant drier, most focused on “availability” and the fact that the “supplier stocks them.”

Additional comments focused on ease of use and applicability, especially where fittings are concerned: “Copper stubs [are] easier to solder,” commented one. “Copper fittings on sweat driers” were also a key consideration for another. Still another stated, “Easier to solder.” Finally, “Can use liquid driers in the discharge line — impressive construction.”

Others commented directly on quality: “Their track record has been good and [they’re] easy to get at”; “Haven’t had a problem with the quality, and my distributor stocks all sizes”; and “It is readily available, reliable, and process stubs are perfectly sealed.”

Publication date: 03/04/2002

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

Recent Articles by Barbara Checket-Hanks

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.

Podcasts

NEWSmakers: Julian Scadden

Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

More Podcasts

ACHRNEWS

NEWS 04-21-14 cover

2014 April 21

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

SERVICE CALLS POLL

Which statement on service calls best applies to your business?
View Results Poll Archive

HVACR INDUSTRY STORE

plumbing-hvac.gif
2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research

 

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

DON'T MISS A THING

Magazine image
 
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.

STAY CONNECTED

facebook icontwitter iconyoutube iconLinkedIn i con