What's New

dESCO LLC: Customer Care, Dispatch Software

April 26, 2010
/ Print / Reprints /
/ Text Size+

The ESC Version 10 software streamlines data entry and date flow, expanding the computing capabilities both in the office and the field. Users can correspond with customers via mail merge, and new customer accounts are date stamped, letting users filter reports by the date customers were added. Users can also attach a salesperson to each customer so invoices will be auto-assigned to the designated salesperson. The software catches duplicate customers before they are created, and users can eliminate existing duplicates by merging locations, which can be used for transferring information from builder to buyer. The redesigned dispatch entry screen makes sure that dispatched techs are properly equipped for the jobsites they visit. The new search field on the Dispatch Board makes it easier for users to easily find current dispatches. Alterations to the reporting functions let users better view, compare, and edit reports, allowing an unlimited number of reports to be open at once, providing side-by-side comparisons. The Web Front Office, ESC’s Web portal, has been redesigned to make it more comprehensive, and expanded setup screens let users manage more of the software from the Web.

dESCO LLC, 44 Barkley Circle, Fort Myers, FL 33907; 800-226-7529 or 239-275-1991; 239-275-1979 (fax); www.desco-soft.com

eProduct 184

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

You must login or register in order to post a comment.



Image Galleries

2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.


NEWSmakers: Julian Scadden

Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

More Podcasts



NEWS 04-14-14 cover

2014 April 14

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe


Which statement on service calls best applies to your business?
View Results Poll Archive


2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research


Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


Magazine image
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.


facebook icontwitter iconyoutube iconLinkedIn i con