Casteel Heating & Cooling Inc., Marietta, Ga., has awarded its first-ever Xtreme Installer award to Chasen Quattlebaum. For posting the highest performance among all Casteel installers for the year-to-date period, Owner and President Bob Casteel presented Quattlebaum with a 1988 Mustang 5.0. Casteel and Vice President John Hillis restored the automobile themselves. Hillis also presented Mike Ellis, installer-helper, with a Sony PlayStation 2 and games for his role on the winning team.

Besides meeting specific minimum requirements, qualified installers were measured throughout the year on key performance indicators such as customer survey results, revenue generation, and callback ratio.

"The Xtreme Installer program not only recognizes an individual, it provides benefits to our entire company and our customers," stated Hillis. "It focused us on the importance of our install department and on improving our processes. During this year, we have received 95 percent-plus ratings from our customers and our callback ratio is down from 17 percent to 4 percent."

"We now have the finest installers in the state and a unique pride of workmanship. We have progressed from being only competitive to being miles ahead; it's a tribute to this department," said Casteel.

Publication date: 10/09/2006