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Coscia Communications Inc.: HVAC Customer Service Book

February 27, 2006
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HVAC Customer Service Handbook: How to Stay Cool When Customers Get Hot is a book to help HVAC contracting companies' dispatchers, service techs, and management with customer service situations. Scripts and flowcharts help qualify and capture all the details of service circumstances. Also contained in the book are tips to retain and grow your customer base as well as case study and fieldwork anecdotes. A crossword puzzle aids with information retention. A bookmark and a pocket-size reminder card that contains the most important customer service information comes with the book.

Coscia Communications Inc., 1605 Melrose Ave., Havertown, PA 19083; 610-853-9836; 610-853-1657 (fax); www.telestress.com

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HVACR Instructor

Peter
November 5, 2012
You offer so much that I am having problems finding the thing I want to buy.I want your Costumer Service Handbook and Instructor Guide and have been given the OK to buy, but. Please help me find the link. Peter Proferes

HVAC Customer Service Handbook

Greg Mazurkiewicz
November 6, 2012
The NEWS sells the HVAC Customer Service Handbook on our online store at http://www.achrnews.com/products/category/2166/product/533.

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