Class Notes: 08/23/2010

August 23, 2010
/ Print / Reprints /
/ Text Size+

COURSE TITLE: International Ground Source Heat Pump Association (IGSHPA) Ground Source Heat Pump Accredited Installer Training (112CED0739A)

SPONSORING ORGANIZATION: Gwinnett Technical College

DATE: Sept. 16-18

LOCATION: Lawrenceville, Ga.

COURSE DESCRIPTION: The course will give attendees the ability to offer customers an alternative to their space conditioning needs. Topics covered include ground-source heat pump (GSHP) design, material options, system layout, grouting concepts, pipe joining techniques, trenching and drilling process, air and debris purging, pressure drop calculations, pump and fluid selection, and thermal conductivity. It is aimed at GSHP designers, architects, HVAC installers, HVAC contractors, trenching/drilling contractors, builders, general contractors, project managers, and anyone interested in alternative energy solutions technology. Upon successful completion of the workshop and passing the IGSHPA installer’s exam, students will receive IGSHPA accreditation as an installer for GSHP systems.

COURSE TITLE: Customer Service Training for Service Technicians & Delivery Drivers


DATE: Sept. 22

LOCATION: Watertown, Mass.

COURSE DESCRIPTION: In this course, students will learn how to greet, show customers and customers’ property respect, present the news of needing new equipment, and how to upsell equipment service plans. Topics covered include diagnosing the problem and determining customer needs and wants, segments of a service call, listening and elements of trust, successfully dealing with questions, concerns, and objections; reflective listening skills/handling irate customers, how to get commitments, follow-up, and promoting value/selling.

To find out when and where these courses are offered or to find out about other course offerings, click on “Training Track” in the left column.

Publication date: 08/23/2010

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

You must login or register in order to post a comment.



Image Galleries

2014 Energy Efficiency Forum

Highlights from the 25th annual Energy Efficiency Forum in Washington, D.C.


NEWSMakers: Rajan Rajendran

Rajan Rajendran, newly appointed director of the Emerson Innovation Center, talks about the new $35 million facility and how it will function on the University of Dayton campus. Posted on Aug. 29.

More Podcasts


NEWS 08-25-14 cover

2014 August 25

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

Prohibiting HFCs

EPA is proposing a rule that would prohibit some HFCs in select refrigeration applications. Do you agree with this move?
View Results Poll Archive


2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research


Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


Magazine image
Register today for complete access to Get full access to the latest features, Extra Edition, and more.


facebook icontwitter iconyoutube iconLinkedIn i con