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Class Notes: 04/27/2009

April 27, 2009
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COURSE TITLE: Technician Communications

SPONSORING ORGANIZATION: HVAC Learning Solutions

DATE: May 18-19

LOCATION: Pittsburgh

COURSE DESCRIPTION: The course teaches technicians how to build long-term relationships with customers, how to identify their wants and needs, and how to feel comfortable talking with homeowners about repair versus replacement options. The class content includes effective communication skills, communication styles, educating the customers, lead turnover, flat-rate pricing. It is designed for nonselling technicians. www.hvacls.com



COURSE TITLE: R-410A Class

SPONSORING ORGANIZATION: Gustave A. Larson Co.

DATE: May 27

LOCATION: West Allis, Wis.

COURSE DESCRIPTION: Various aspects of the refrigerant R-410A will be covered. Topics include safety and handling pressures, charging of the system with near-azeotrophic R-410A, and troubleshooting refrigeration system problems. This four-hour course is intended for all air conditioning technicians. www.galarson.com

To find out when and where these courses are offered or to find out about other course offerings, click on “Training Track” in the left column.

Publication date: 04/27/2009

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