What's New / Products / Training & Education / Business Services

Coscia Communications Inc.: Customer Relations Training DVD

February 20, 2012
/ Print / Reprints /
ShareMore
/ Text Size+
Coscia DVDA DVD titled “Contractor Soft Skills” illustrates how contractors can have their technicians improve their own soft skills. The DVD is the third one about customer service by customer service expert Steve Coscia. The DVD is divided into five segments, which allows contractors to play one segment at a time during an employee meeting. The DVD delves into easy-to-grasp psychological aspects of customer perception along with the manifestations of how customers perceive value. According to the company, also covered in the DVD are customer-pleasing behaviors that every technician should know.

Coscia Communications Inc.
610-853-9836
steve@coscia.com
www.coscia.com

eProduct 187

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

2014 World Energy Engineering Congress

Scenes from the 2014 World Energy Engineering Congress in Washington, D.C.

Podcasts

NEWSMakers: Matt Barga

Matt Barga, portfolio manager — a/c and coils, Ingersoll Rand, discusses how the company is working to comply with the new energy conservation standards for heat pumps and air conditioners that go into effect on Jan. 1, 2015. Posted on Dec. 19.

More Podcasts

ACHRNEWS

NEWS 12-15-14 cover

2014 December 15

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

HVAC TECHNICIAN SHORTAGE

In order to bring more people into the trade and produce more technicians, what should the industry do?
View Results Poll Archive

HVACR INDUSTRY STORE

2015.jpg
2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research

 

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

DON'T MISS A THING

Magazine image
 
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.

STAY CONNECTED

facebook icontwitter iconyoutube iconLinkedIn i con