A DVD titled “Contractor Soft Skills” illustrates how contractors can have their technicians improve their own soft skills. The DVD is the third one about customer service by customer service expert Steve Coscia. The DVD is divided into five segments, which allows contractors to play one segment at a time during an employee meeting. The DVD delves into easy-to-grasp psychological aspects of customer perception along with the manifestations of how customers perceive value. According to the company, also covered in the DVD are customer-pleasing behaviors that every technician should know.
Coscia Communications Inc.