Articles by Rich Schuster

Welcome to Service Purgatory

By Rich Schuster
2 Comments
My name is Rich Schuster, and I’ll be your host for this journey into the wide world of service ridiculousness. As you likely already know, if you’ve been in this
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Proud to be of Service

By Rich Schuster
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One thing that I have realized over the years is that the service business can be extremely rewarding and give you that heart-felt feeling of helping humanity. That overwhelming sense
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How Much is a Blah, Blah, Blah?

By Rich Schuster
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“Excuse me, sir? Excuse me, yes, hi. Could you tell me what you would charge to change my blah blah blah? Yes, my blah blah blah is bad, and I
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The Gas Valve and the Blanket

By Rich Schuster
One Comment
As I sit here in New England’s version of the frozen tundra, I watch as people everywhere scramble to seal up every tiny draft and pinhole they can find as
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To Believe, or Not

By Rich Schuster
One Comment
So, the other day a guy called me up and asked for help sizing a heat pump for an addition on a house. I asked him if he had done
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The Customer is always....

By Rich Schuster
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You know, I don’t think there are too many new stories out there, only different names and stupid jokes by the writers. That being what it is, see if you
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Furnaces and Potholes

By Rich Schuster
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One of the things that I love about working in this industry is that it’s never boring. The next chronicle of jobsite bedlam is likely just moments away. Now, what
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Confidence

By Rich Schuster
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Did you ever stop to think of how your customers look at you? Do they think of you as the hero that knows everything there is to know about heating
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Again with the ‘Sizing'

By Rich Schuster
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Welcome back! Alright, enough small talk already, let’s get down to business. What do you know about tankless water heaters? Just the gas fired units, natural or LP; we’ll leave
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Stuffed Shelves

By Rich Schuster
One Comment
Before I start, my Italian wife just walked by and wanted to know if I was writing a cook book. No, but this could actually be a recipe for survival;
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