Articles by Rich Schuster

Welcome to Service Purgatory

My name is Rich Schuster, and I’ll be your host for this journey into the wide world of service ridiculousness. As you likely already know, if you’ve been in this
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Proud to be of Service

One thing that I have realized over the years is that the service business can be extremely rewarding and give you that heart-felt feeling of helping humanity. That overwhelming sense
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How Much is a Blah, Blah, Blah?

“Excuse me, sir? Excuse me, yes, hi. Could you tell me what you would charge to change my blah blah blah? Yes, my blah blah blah is bad, and I
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The Gas Valve and the Blanket

As I sit here in New England’s version of the frozen tundra, I watch as people everywhere scramble to seal up every tiny draft and pinhole they can find as
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To Believe, or Not

So, the other day a guy called me up and asked for help sizing a heat pump for an addition on a house. I asked him if he had done
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The Customer is always....

You know, I don’t think there are too many new stories out there, only different names and stupid jokes by the writers. That being what it is, see if you
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Furnaces and Potholes

One of the things that I love about working in this industry is that it’s never boring. The next chronicle of jobsite bedlam is likely just moments away. Now, what
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Confidence

Did you ever stop to think of how your customers look at you? Do they think of you as the hero that knows everything there is to know about heating
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Again with the ‘Sizing'

Welcome back! Alright, enough small talk already, let’s get down to business. What do you know about tankless water heaters? Just the gas fired units, natural or LP; we’ll leave
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Stuffed Shelves

Before I start, my Italian wife just walked by and wanted to know if I was writing a cook book. No, but this could actually be a recipe for survival;
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2014 World Energy Engineering Congress

Scenes from the 2014 World Energy Engineering Congress in Washington, D.C.

Podcasts

NEWSMakers: Kari Arfstrom

Kari Arfstrom, executive director of the HVACR Workforce Development Foundation, talks about the upcoming HVACR & Mechanical Conference. Posted on Jan. 23.

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ACHRNEWS

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2015 January 26

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Regional Standards

With regional standards for a/c equipment going into effect in 2015, how do you think it will impact the industry?
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HVACR INDUSTRY STORE

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2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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