Articles by Rich Schuster

Welcome to Service Purgatory

March 24, 2011
My name is Rich Schuster, and I’ll be your host for this journey into the wide world of service ridiculousness. As you likely already know, if you’ve been in this
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Proud to be of Service

March 15, 2011
One thing that I have realized over the years is that the service business can be extremely rewarding and give you that heart-felt feeling of helping humanity. That overwhelming sense
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How Much is a Blah, Blah, Blah?

March 2, 2011
“Excuse me, sir? Excuse me, yes, hi. Could you tell me what you would charge to change my blah blah blah? Yes, my blah blah blah is bad, and I
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The Gas Valve and the Blanket

February 25, 2011
As I sit here in New England’s version of the frozen tundra, I watch as people everywhere scramble to seal up every tiny draft and pinhole they can find as
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To Believe, or Not

February 17, 2011
So, the other day a guy called me up and asked for help sizing a heat pump for an addition on a house. I asked him if he had done
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The Customer is always....

February 11, 2011
You know, I don’t think there are too many new stories out there, only different names and stupid jokes by the writers. That being what it is, see if you
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Furnaces and Potholes

February 8, 2011
One of the things that I love about working in this industry is that it’s never boring. The next chronicle of jobsite bedlam is likely just moments away. Now, what
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Confidence

January 26, 2011
Did you ever stop to think of how your customers look at you? Do they think of you as the hero that knows everything there is to know about heating
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Again with the ‘Sizing'

January 14, 2011
Welcome back! Alright, enough small talk already, let’s get down to business. What do you know about tankless water heaters? Just the gas fired units, natural or LP; we’ll leave
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Stuffed Shelves

January 3, 2011
Before I start, my Italian wife just walked by and wanted to know if I was writing a cook book. No, but this could actually be a recipe for survival;
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2013 ACCA Conference & IE3 Expo

Photos from the 2013 ACCA Conference & IE3 Expo in Orlando, Fla.

Podcasts

Cade Clark, assistant vice president of government affairs for the Air-Conditioning, Heating & Refrigeration Institute (AHRI), gives a brief overview of the new version of the Shaheen-Portman bill, what AHRI thinks of the energy-efficiency legislation, and how it might affect the HVACR industry if it becomes law.
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