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The customer keeps saying, "I've been in other buildings/homes that are comfortable, and mine just doesn't feel right."
I guess it's still the technician in me that can remember these calls. "If it's broke, I can fix it," I'd say to myself; but everything was working! If I had used that mentality and walked away from this customer, the result would have been a phone call to the next contractor.
I never claim to know it all, but I have been around enough to know that when you find out what will make a customer happy, you're a hero. And, more importantly, I've learned that every customer is a little bit different.
Here's a tip that I have used that can possibly make you a hero, too.
Invest In Smoke PuffersThis visual effect will make you look like a guru. Stand at an outside door and leave it just cracked open. Puff some smoke at the crack. I've seen some buildings so negative you can't even see the smoke! Positive buildings are actually beneficial, if done properly. But for now, let's talk about buildings that really suck.
A little bit of common sense will go a long way here. Why is the building negative? In some cases, stack effect will cause this, and in other cases, it is caused by how air is mechanically removed from the building. It is the latter cause that I will focus on in this column.
Let's start with the common-variety restaurant. Make an inventory of all the equipment. Let's say that we have two packaged air conditioning systems on the roof; one exhaust fan and hood over the cooking appliances; a make-up air fan for the hood; and an additional exhaust fan for the restrooms.
If this building is negative, more air is being exhausted than is being made up, right? The typical service call from this customer could range from high utility consumption to high humidity levels and include sweating supply registers, carbon monoxide infiltration, smoke rollout from the hood, and a host of other problems.
The most common call, at least down here in Texas, is "It's not cooling. My customers are hot!"
Remember: The building is
the system. Check everything that affects your customer. It is very common for the technician to overlook the slipping or broken belt on the make-up air fan. Follow me now - if the building is perfectly balanced when all the fans are running, belts are tight, filters are clean, etc., what will happen when the make-up air system stops producing the air it should? The exhaust fan doesn't know any better; it is going to suck the air out it was designed to suck. Where is that air going to come from?
Get your smoke puffer out again and, this time, keep the doors shut. You can quickly ob-serve how tight the doors close now! Puff around the ceiling and walls, wherever there is a penetration - light fixtures, plumbing fixtures, plugs, grilles, etc.
Is the gas water heater inside the building? Puff around the vent connection. Does your puff come back at you? If it does, don't you think this has become a dangerous situation?
All right, the make-up air fan is running, the building is still negative. Let's run through some things.
Additional ChecksFirst, you have to know that the make-up air fan is usually undersized to the exhaust cfm by approximately 20 percent. Most hood designs are slightly negative at the hood to ensure proper capture of grease and/or smoke, etc. Also, remember we have an exhaust fan in the bathroom. What this means is that if the building were to be perfectly balanced or preferably slightly positive, additional powered make-up air is required.
For the most part, this is accomplished by the air conditioning system(s). When packaged systems are used, outside air intakes can be installed easily. The air balancer sets the manual louver or minimum position of the economizer.
Now that we have some kind of an understanding of the building system, what functions and items have become important?
Say we have a leak in the supply duct in the attic. Is the attic inside or outside the building system? The attic itself is technically outside. When air is being mechanically driven outside, we call this an exhaust fan! The home has become negative.
There is a sermon for each of the above items I won't preach on now. The idea is to keep your mind and eyes open "outside the box."
Supply air leakage doesn't have to be just a flex that blew off. Numerous small leaks can have the same effect.
Negative homes can experience their own problems, such as excessive dust, humidity levels, and power consumption. I have seen and heard of cases where a contractor was told by a homeowner, "It just doesn't seem to keep my house cool." The contractor would reply, "Well, we'll put in a bigger system." What effect will a bigger system have on a home that has supply air leakage?
Now we have the extra capacity to overcome the additional heat load of the negative infiltration, but as soon as the sun goes down, the system is greatly oversized. The homeowner will turn the thermostat down because the humidity is not being removed by the now short-cycling system. To top it off, they still aren't comfortable and paying more to feel that way!
This is a very nontechnical way to see if ducts are leaking: Turn on all the exhaust fans the home or building has (provided they vent to the outside) or put a box-type fan in the window, blowing air to the outside.
Now take your puffer (or a cigarette) and hold it up to the supply registers of the A/C system. (The system should be off when doing this!) If you can see the smoke moving as through an airstream, the ducts leak.
Your customers' buildings don't have to suck. They can be made to be happy. When they tell you "I never felt this comfortable before," it sure makes you feel good, doesn't it?
Hull is vice president of service for Rosenberg Indoor Comfort, San Antonio. He is NATE certified and a graduate of the Universal Technical Institute. He is experienced in residential installation, maintenance and service, commercial refrigeration installation and service, and service management.
Publication date: 05/02/2005