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Pronto was one of 15 Bryant Factory Authorized Dealers in the U.S. and Canada to be selected as a Medal of Excellence regional winner. Medal of Excellence applicants are judged on overall Bryant branded product sales growth, high-efficiency and indoor air quality equipment sales growth, customer satisfaction, and participation in various dealer programs and promotions. Of the 15 Medal of Excellence winners, Pronto received the highest overall score, which earned it the Bryant Dealer of the Year title.
“Pronto has proven that a successful HVAC business is rooted in good customer service practices. From their fast, dependable service to their unique marketing efforts, Pronto has emerged as true leaders,” said Tom Archer, Bryant brand manager. “They earned the title of Dealer of the Year, and we’re proud to honor them.”
Wade and Greg Sedgwick, owners of Pronto, began their careers working in their family’s heating and air conditioning business that had been serving the Twin Cities area for more than 50 years. In 1999, the business was sold, and the brothers supervised the transition before eventually leaving the company to form Pronto. They built Pronto on Bryant’s philosophy of “Whatever It Takes” by providing exceptional customer service that focuses on the basics.
“At Pronto, our pledge is to have our customers’ problems fixed before anyone else even returns their calls,” said Wade Sedgwick. “We place a strong emphasis on doing it right the first time, so our customers receive high-quality, hassle-free service.”
Greg Sedgwick emphasized Pronto’s dedication to hiring North American Technician Excellence (NATE)-certified technicians and installers. “All of our field employees have received NATE certification,” he noted.
For more information on Pronto Heating and Air Conditioning, visit www.prontoheat.com. For more information on Bryant, visit www.bryant.com.
Publication date: 07/12/2010